faq

Pre-Order Info

If the item is labeled as 'PRE-ORDER,' it means it’s not ready to ship right away. Expect it to ship 4-8 weeks after the sale ends. If your order includes both pre-order and in-stock items, the whole order will ship together once the pre-order is ready. Need to make a change or have a question? Reach out as soon as possible—once production starts, changes aren’t possible.

Shipping Info

We work on a pre-order basis, meaning everything gets made after the sale wraps up. Typical shipping timelines are 4-8 weeks post-sale. Delays can happen (supply chain stuff, printing quirks), but we’ll keep you posted on any changes through social media. Keep an eye out for updates!

Size Changes

Got second thoughts about your size after ordering? No problem—you’ve got 72 hours after the sale ends to request a size change. After that, your order is locked in and sent off to production.

Return Policy

Since each piece is made to order, all sales are final. Be sure to double-check your size before hitting that checkout button—this gear is custom, and once it's yours, it’s yours for good. If something arrives damaged or there’s a another unforeseen issue, hit us up, and we’ll make it right.

Exchange Policy

Exchanges are only available if we mess up—wrong size, wrong item, or something weird happens during production. If that’s the case, let us know within a week of receiving your order, and we’ll sort it out.

Product Disclaimer

Some of our product images are mockups—the final piece may vary slightly in color, design placement, or other small details.

Design Disclaimer

Many of our designs are intentionally distressed, giving them a worn, vintage vibe. Some prints may even have a slightly offset look to mimic old-school screen printing. If you're into that perfectly imperfect aesthetic, you'll love it. Please take a moment to zoom in on the product images to get a feel for the design style.

International Orders

If you’re outside the U.S., you’re responsible for any taxes, duties, or fees your country might tack on.

Size & Fit Info

Our items vary in fit—some are a relaxed, streetwear fit, while others have a more tailored style. To avoid any surprises, please double-check the size chart provided in the photos of each item before placing your order. This will help you find the perfect fit.

Got more questions? Shoot us a message at xnightmarenightmarex@gmail.com —we’re here to help. All inquiries should be made to our email to ensure we can respond as quickly as possible.